Thanks for shopping at The Kindred Clothing Co.! If you are not entirely satisfied with your purchase, we're here to help!

 

Returns/Exchanges

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with tags on. Your item must be in the original packaging. All Sale items are final Sale.

Canadian Returns/Exchanges*

If you are processing a return within Canada, go to https://little-lively.returnly.com and process your return - it's fast and simple! 

We will be extending our holiday exchange/return policy until January 5th 2021. 

• Canadian Returns: You will be responsible for paying for your own return shipping costs.
• Canadian Exchanges: We will refund all shipping charges affiliated with the exchanges. If you are choosing to exchange the product, you will not be paying any shipping charges for sending the items back and forth.  The exchange is for product only. We do not allow exchanges for store credit/gift cards. 

*Please note, our 'exchanges' are processed as a complete return of the original item and re-purchase of the new item. You're welcome to exchange for any item that we currently have in stock.*

 

International Returns/Exchanges*

If you need to process an international return, please contact us and let us know your order number and what you would like to return or exchange.

• International Returns: Shipping costs are paid for by the customer.
• International Exchanges: If you plan on exchanging your item, you pay the shipping cost for returning the item and we pay the shipping cost for sending the replacement item. 

*Please note, our 'exchanges' are processed as a complete return of the original item and re-purchase of the new item. You're welcome to exchange for any item that we currently have in stock.*

 

Refunds

1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2. If your return is approved, we will initiate a refund** to your credit card (or original method of payment).
3. You will receive the credit within a few days (depending on your card issuer's policies). 

 

Contact Us

If you have any questions on how to return your item to us, contact us.